Terms and conditions
ORDERS:
I have ordered an item. When will it be sent?
Orders are processed from Monday to Friday. During these times, Valter Moto Components will process orders within 5 working days from the payment reception.
Orders received over the weekend or on public holidays* will be processed the next working day.
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)
Which courier will deliver my order?
- Itlay Shipment: GLS courier (delivery within 48 hours)
- Europe Shipment: GLS courier (delivery within 72 hours)
- World Shipment: DHL courier
Where is the tracking number on my order?
When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your account so that you can monitor the progress of your delivery at any time on the courier's site.
The billing details that I have entered are incorrect, what shall I do?
You should contact Valter Moto Components Consumer Care immediately using the Contact Form on our website and provide the correct electronic billing details.
I have received a discount coupon to use on valtermoto.com. How do I use it?
Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on “Apply Coupon” button and the cart will be automatically updated.
Can I reserve an item online and collect it from a physical store?
If the item is available, you can reserve it online and then purchase it in-store. Your chosen item will be reserved for a maximum of 48 hours.
You should wait for confirmation that your selected item is available before traveling to your chosen store.
You will be contacted as soon as the item is ready for collection. In order to collect the item, you must provide your reservation number.
Is there a Tax-free service?
No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.
METHODS OF PAYMENTS:
You can pay for your order online at valtermoto.com in any of the ways suggested by the website, namely card (Visa, Mastercard, American Express) or Paypal. It is not possible make an order by phone. Orders must be made on our website valtermoto.com.
With the "Reserve online and collect in-store" function, you can reserve an item at one of our official stores. The selected store will inform you as to the availability of the item and, once it is available, you will be able to visit the store and make the purchase. In this case, payment is made in-store.
SHIPPING:
Shipping costs
Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.
I cannot find my country in the list of countries on your site, why is this?
We currently only ship online orders to the countries that appear in the destination menu displayed at the top right-hand side of the screen. We suggest that you check whether our products are available in your country via any retailers or distributors by using the Store Locator on our site.
When will I receive my order?
Orders are processed from Monday to Friday. During these times, Valter Moto Components will process orders within 5 working days from the payment reception.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer. The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.
Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Valter Moto Components.
Please note that:
- Items cannot be sent to post box addresses
- All deliveries must be signed for
RETURNS:
How can I return my order?
For returns once you have received the product/s or order you can send an e.mail to: export@valtermoto.com for to authorize and issue you with a returns number (RMI) within 7 days of you receiving the order. We may accept returns for items not required after 7 days but at our discretion and less than 100% credit value.
Your product/s must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any). It should be returned with the original box, packing and accessories. Any 'Free Gifts' received with the product must also be returned.
You will receive a full refund for the item/s minus the postage/shipping costs, you must bear the costs for the return postage, which must be recorded signed for and insured.
When shall I get my refund?
Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened.
A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).
We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.
I have received a faulty item. How can I return it?
Valter Moto Components performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form. Our Consumer Care department will provide support in arranging the return of the goods.